Customers are planning to drag Amazon in court for cancelling orders of Moto G Turbo

Customers who were ‘betrayed’ by the e-commerce giant for not delivering the handsets are planning to drag Amazon in Supreme for ‘Amazon Fraud.’ Some users even claimed it as one of the biggest scams in India’s history.



Today Morning users got an offer by using a promo code and booking Moto G Turbo edition priced at 12,499 rs for 4,999 rs. However when we asked Amazon for its response, they simply stated it as a technical glitch in a 3rd party promotional offer with no endorsement from the portal.

Was it an intentional mistake?



The mobile phone was sold by Cloudtail, a 49:51 joint venture between Amazon Asia and Infosys founder NR Narayana Murthy. [Source]

Can customers go against Amazon.in to customer court

Yes, technically it’s possible to go against Amazon because of Indian Contract Act. However, the offer is not the completion of an offer and just an invitation to offer, but those people who completed payment have completed their part of the contract. Hence, the people completed payment with online the method can go to the court after appealing company.

Otherwise, other people can raise the issue in consumer courts.

Rest is all on the court whether they will accept the case or reject it. There is an online portal by govt named

A Petition on Change.org have got 854 supporters appealing court to act against Amazon.

Here are two conversations of The Reporter Times visitors with Amazon Staff named ‘Gowtham’ and customer named ‘Nachi’ 

We have trimmed portion of customer’s chat to make it easy for understanding.

Gowtham: Thanks for the confirmation. This order has been cancelled due to a pricing error.
What hell reason you are telling? Then how the coupon got accepted?
Gowtham: The product price is around Rs.12000 – to Rs.13000. So it is not possible to send the product at the least price. Currently, this order has been cancelled by Amazon as the promo code hasn’t been issued from my side.
Me: then how the coupon got accepted?
12500-7500 is the coupon reduction
then how the coupon got accepted?
Gowtham: Could you please confirm the exact source where you have received the promo code?
Gowtham: Since the promo code hasn’t been issued from our side, could you please confirm the exact source of the coupon?
Gowtham: I understand your disappointment.
Gowtham: But it is not possible to issue the product of Rs.13000.00 at Rs.4000.00
Gowtham: We don’t have the intention to cancel the order.
If the offer has been issued from our side means, the orders will be shipped without cancellation. But this promo code or promotion hasn’t been issued from our side.
So this is the reason that the order has been cancelled.

Another chat between Jignesh and Amazon representative Tissya

I am going to file a consumer complaint on amazon those who want to be in it
email me on jigneshjain1853[at]gmail.com
Tissya: Hello, my name is Tissya. I’ll certainly try to help regarding your concern.
Tissya: I would like to inform you that Amazon is currently not running any promotional offers for this product.
However as soon as we have information, it would be displayed on the website.
There might be many spam messages circulated over social networking site.
Due to a bug, the offer might be applied.
However, we are not running currently any offers on the product.
Tissya: Hence, all the products are getting auto cancelled.
Tissya: The order got confirmed by Amazon due to some technical glitch.
Tissya: This was a third party promotion which was not supported by Amazon.
Tissya: All our regular and valuable customers know that all the promotions authorised are published only on our site.
Could you please let me know where you have received the code from?
Further this code was already available in the reviews section of the item. which is monitored by Amazon
Tissya: Yes and you would also agree that our promotions are only available on our site. This promotion has not been published on the Amazon site . Could you please help me with the link ?
Tissya: It is because of the technical glitch that it has happened. Now, as the issue is rectified, all the orders placed with this promotion got auto cancelled.
Tissya: Please give me 1 minute.
Registered office address: Brigade Gateway,8th floor, 26/1, Dr Rajkumar Road, Malleshwaram(W), Bangalore-560055, India

We are waiting for Amazon’s response in the matter at touch[at]thereportertimes.com

16 Comments

  1. What a cheap 3rd world begger mentality of these Indians. All of them know from the corner of their brain that is was a glitch but still attacking a respectable business like Amazon and misusing the law. Shame on them.

    • why dont you shut the fu*k up and get out, you dont know any thing about than dont coment” go back and su*k amazon c*ck…

    • Well dint wanted to this reply this but respectable shitty business like amazon should not have misused the sentiments that could drive to consumers time money.. apologies can cannot return the time and money .and biggest beggar is amazon that came to India begging for business Establishment. One more thing you can let a scam run for 5-6 hours without knowing .. haha then amazon web services .. should be boycotted …. to as its all useless

    • MrWhiteWalker on

      So let me get this straight.
      By definition, “Glitch” is something that was unexpected and occurs by mistake.
      So let’s break it down.
      The promo code was only getting accepted for one product(White colored) . When you enter that promo code, Amazon acknowledges that and notifies that a specific amount has been deducted.
      This is not just a glitch.
      It is their promo code and that’s why they accepted it.
      Use your brain before kissing the corporate ass.
      Customers have paid and fulfilled their part of the deal. It is on amazon if they can’t fulfill their own.

    • Its a giant company u r just a fool… They playedwith our time and money… U r an big fool

    • vijay pandey on

      man if we r beggrr who the hell you are to speak on behalf of amazon?? may b ur spoon of amazon??

      and technically amazon is beggar, if coupons were valid why ur burning ???

  2. Some responces by AMAZON CUSTOMER CARE EXECUTIVE from indiafreestuff.in/motorola-moto-g-turbo-edition-rs-14499/

    Manjeet Kumar Yadav says:
    28 March 2016 at 11:28:34 PM

    I have cancelled my next placed order from Amazon.All other customer can do same thing that Amazon did.Place order and After dispatch, Cancel It with COD payment Method.Then they know customer Value.

    Amazon CS says:
    28 March 2016 at 11:35:48 PM

    Hi All,

    Greeting from amazon.in.

    This is to inform you all that if you cancel your COD order thrice then the COD option will get disable from your account.

    I hope you will understand the power of amazon.in

    Thanks and Regards

    Amazon.in
    —————————————————–
    manish0212 says:
    27 March 2016 at 7:09:28 PM

    Write shaming comments on twitter @amazonIn with hastag #shameonamazon

    Amazon CS says:
    27 March 2016 at 7:17:05 PM

    Great

    you can do what ever you want but you will not get the item and the gift card

    hope to see you soon…
    ——————————————————
    Amazon CS says:
    27 March 2016 at 5:03:50 PM

    I am working as a Customer service Speacialist for Amazon, and I can confirm you all that the orders will be cancelled for sure.

    Also the promotion is from the third party not from our side so there is no reason to fight.

    Hope you will understand the concern and in snapdeal if you know the promotion is from there side and this is the reason they have to provide the phone to the customer.

    But not in our website.

    No gift card will be provided as well.

    So, think before you to beg for the gift card as we might block your account and then you will not be able to get any refund or any compensation.

    hope to see you soon

    M says:
    27 March 2016 at 6:41:52 PM

    Hello,
    Its not our issue that you system has technical issue.
    As a end customer i dont kmow anything how your systems works i just want my order or else u know about Snapdeal recent Case.And mind your language u moron.
    ——————————————–
    Anonymous says:
    27 March 2016 at 6:56:22 PM

    We are not begging, if you can’t even take the responsibilities of the commitments you have made, why you are selling in India.

    Amazon CS says:
    27 March 2016 at 7:19:30 PM

    we will sell the item again and again do what ever you want and you are the moron as you are keep purchasing this type of discount product you beggars
    ———————————————
    Manjeet Kumar Yadav says:
    28 March 2016 at 11:28:34 PM

    I have cancelled my next placed order from Amazon.All other customer can do same thing that Amazon did.Place order and After dispatch, Cancel It with COD payment Method.Then they know customer Value.

    Amazon CS says:
    28 March 2016 at 11:35:48 PM

    Hi All,

    Greeting from amazon.in.

    This is to inform you all that if you cancel your COD order thrice then the COD option will get disable from your account.

    I hope you will understand the power of amazon.in

    Thanks and Regards

    Amazon.in
    ———————————————-

    WE SHOULD SHOW OUR(CUSTOMERS) POWER.

  3. Debasish Chakrabarty on

    AMAZON REQUIRED SOME QUICK MONEY SO THEY DID THIS. I GOT THE COUPON FROM SAVEMONEYINDIA WHO ARE LINKED WITH AMAZON.IN. I SAW ADVERTISEMENT OF AMAZON INDIA IN THE SITE OF SAVEMONEYINDIA.COM’S SITE. SO AMAZON.IN & SAVEMONEYINDIA ARE RELATED IN MONETARY TRANSACTION.

  4. Gourab Chakraborty on

    Amazon did this deliberately to create a hype. They should be dragged to the court so that they dare not to do this kind of jokery in future.

  5. Ashwin Jadhav on

    Stop shopping from amazon
    Bring it down
    Let them beg from us to purchase from amazon
    Shop at flipkart
    They are most trusted then amazon
    Amazon are fake,worst and world cheater shopping site.

    Stop buying from it…

  6. Hitesh Ramchandani on

    Raise Your voice against Amazon for fake offers and cheating customers.

    Guys we have send complaint to ministry.

    In order to support complaint,
    Open a website below, click email now button and send email to both ministry. epetition.net23.net/

    To View / Download the Complaint sent to the Ministry click on the Link below epetition.net23.net/Amazon_India_Complaint.pdf

    We need as many emails to be done

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